Definitions
For the purposes of this Shipping Policy:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Shipping Policy) refers to HARMONY CREATION STUDIO SDN BHD.
- “Goods” refers to the items offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to the HARMONY CREATION STUDIO SDN BHD website, accessible from hrmnycre8.com.
- “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
1. Shipping Area
We currently provide shipping within Malaysia only.
We do not offer international shipping. Orders with delivery addresses outside Malaysia cannot be accepted through our Service.
2. Free Shipping
All Orders within Malaysia are eligible for free shipping.
There is no additional shipping fee charged at checkout for standard delivery within Malaysia.
3. Delivery Time
We aim to deliver your Order within 7 days from the date the Order has been successfully confirmed and processed.
Delivery times are estimates and may vary depending on the delivery address, courier operations, public holidays, weather conditions, peak periods, or other circumstances beyond our reasonable control.
4. No Overnight Delivery
We currently do not provide overnight or next-day delivery services.
All Orders will be processed and delivered using our available standard delivery service.
5. Delivery Address
You are responsible for providing a complete and accurate delivery address and contact information when placing an Order.
We are not responsible for delays, failed deliveries, or additional arrangements resulting from incorrect, incomplete, or outdated delivery information provided by You.
6. Delivery Delays
While we aim to deliver all Orders within 7 days, unexpected delays may occur due to circumstances beyond our control, including courier disruptions, severe weather, public holidays, peak shopping periods, natural disasters, or other unforeseen events.
If your Order has not arrived within the expected delivery period, please contact our Customer Service team for assistance.
7. Order Tracking
Where tracking information is available, You may receive delivery or tracking information through the contact details provided when placing your Order.
Please ensure that your email address and phone number are correct so that we can contact You regarding your Order when necessary.
8. Damaged or Incorrect Goods
If You receive Goods that are damaged, defective, or different from what You ordered, please contact Us as soon as reasonably possible.
We may request photographs, Order details, or other information to assess the issue and determine the appropriate solution.
9. Failed Delivery
If a delivery cannot be completed because the recipient is unavailable, the delivery address is incorrect, or other circumstances prevent successful delivery, the courier may arrange a further delivery attempt or return the Goods according to its applicable procedures.
Please ensure that someone is available to receive the Order where necessary.
10. Contact Us
For questions regarding shipping or your Order, please contact us:
HARMONY CREATION STUDIO SDN BHD
32-1, Jalan Sejahtera Ria,
Taman Sejahtera Ria,
14000 Bukit Mertajam,
Pulau Pinang, Malaysia
Email: harmonycreationstudio@outlook.com
Phone: 011-1326 9274
Customer Service Hours:
9:00 AM – 6:00 PM, Monday – Friday