1. Returns and Refunds
Items sold by HARMONY CREATION STUDIO SDN BHD are not exchangeable or refundable, except in the following circumstances:
- The wrong item was sent by the Company.
- The item received does not match the specifications, description, features, or information advertised on our website.
- The item received is spoiled, damaged, or defective upon delivery.
- The Order exceeds the delivery timeline stated in our Shipping Policy.
2. Required Evidence
For any return or refund request, You must provide the following evidence where applicable:
- A clear and continuous unboxing video showing the unopened parcel, shipping label, packaging, and item received.
- A clear video showing the first use of the item, where applicable.
- Relevant photographs, Order details, or any other supporting documents reasonably requested by the Company.
The evidence must clearly show the condition of the parcel and Goods when received.
3. Request Period
All return and refund requests must be submitted to:
harmonycreationstudio@outlook.com
within 24 hours of receiving the item.
Any request submitted after the 24-hour period, or without the required evidence stated above, will not be accepted.
4. Assessment and Resolution
All return and refund requests are subject to review and approval by the Company. We reserve the right to request additional information or evidence before making a decision.
Where a refund is approved, the refund will be processed using an appropriate payment method and within a reasonable processing period.
5. Contact Us
For questions regarding returns or refunds, please contact:
HARMONY CREATION STUDIO SDN BHD
32-1, Jalan Sejahtera Ria,
Taman Sejahtera Ria,
14000 Bukit Mertajam,
Pulau Pinang, Malaysia
Email: harmonycreationstudio@outlook.com
Phone: 011-1326 9274
Customer Service Hours:
9:00 AM – 6:00 PM, Monday – Friday