Definitions
For the purposes of this Privacy Policy:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Privacy Policy) refers to HARMONY CREATION STUDIO SDN BHD.
- “Goods” refers to the items offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to the HARMONY CREATION STUDIO SDN BHD website, accessible from hrmnycre8.com.
- “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
1. Information We Collect
When You use our Service or place an Order, we may collect information such as:
- Name and contact details
- Email address and phone number
- Billing and delivery address
- Order and transaction information
- Information You provide when contacting our Customer Service team
We may also automatically collect certain technical information, such as your IP address, browser type, device information, and website usage information.
2. How We Use Your Information
We may use the information collected to:
- Process and fulfil your Orders
- Arrange delivery of Goods
- Process payments and refunds
- Communicate with You regarding your Orders
- Respond to enquiries and provide customer support
- Improve our website, products and services
- Prevent fraud, misuse, or unauthorised activity
- Comply with applicable legal and regulatory requirements
3. Sharing of Information
We may share necessary information with trusted third-party service providers where required to operate our business, such as payment processors, delivery providers, website hosting providers, and other service providers.
We do not sell or rent your personal information to third parties.
4. Cookies and Website Technologies
Our website may use cookies and similar technologies to improve website functionality, remember preferences, analyse website usage, and provide a better browsing experience.
You may adjust your browser settings to refuse or limit cookies, although some website features may not function properly as a result.
5. Data Security
We take reasonable measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling Orders, maintaining business records, resolving disputes, and complying with legal obligations.
7. Your Rights
Subject to applicable laws, You may have rights regarding your personal information, including requesting access to or correction of inaccurate information.
If You wish to make a privacy-related request, please contact Us using the details below.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, or applicable requirements.
Any updated version will be posted on this page with the revised effective date.
9. Contact Us
If You have any questions about this Privacy Policy or how we handle your personal information, please contact:
HARMONY CREATION STUDIO SDN BHD
32-1, Jalan Sejahtera Ria,
Taman Sejahtera Ria,
14000 Bukit Mertajam,
Pulau Pinang, Malaysia
Email: harmonycreationstudio@outlook.com
Phone: 011-1326 9274
Customer Service Hours:
9:00 AM – 6:00 PM, Monday – Friday