Definitions
For the purposes of these Terms and Conditions:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in these Terms and Conditions) refers to HARMONY CREATION STUDIO SDN BHD.
- “Goods” refers to the items offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to the HARMONY CREATION STUDIO SDN BHD website, accessible from hrmnycre8.com.
- “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
1. General
By accessing or using our website and purchasing our Goods, You agree to be bound by these Terms and Conditions. If You do not agree with any part of these Terms, You should not use the Service or place an Order.
We reserve the right to update or change these Terms and Conditions at any time. Any changes will become effective when posted on this page.
2. Products and Information
We make reasonable efforts to ensure that product descriptions, images, prices and other information displayed on the Service are accurate and up to date.
However, product colours and appearances may vary slightly depending on your device or screen settings. We do not guarantee that every product image will exactly represent the actual colour or appearance of the Goods.
We reserve the right to correct errors, update information, or change product availability without prior notice.
3. Orders
When You place an Order through the Service, You are making an offer to purchase the selected Goods.
An Order is only considered accepted once We have confirmed the Order and payment has been successfully received, where applicable.
We reserve the right to refuse, cancel or limit any Order for reasons including product availability, pricing errors, suspected fraudulent activity, incorrect information, or other reasonable circumstances.
If an Order is cancelled after payment has been made, We will arrange an appropriate refund for the amount paid for the cancelled Goods.
4. Prices and Payment
All prices displayed on the Service are stated in Malaysian Ringgit (RM), unless otherwise indicated.
We reserve the right to change product prices at any time without prior notice. The price applicable to an Order will generally be the price displayed at the time the Order is placed.
You agree to provide accurate and complete payment and billing information when placing an Order.
5. Shipping and Delivery
We will make reasonable efforts to process and dispatch Orders within the estimated timeframe provided on the Service.
Delivery times may vary depending on the destination, courier service, weather, public holidays, operational disruptions and other circumstances beyond our reasonable control.
We are not responsible for delays caused by the courier, incorrect delivery information provided by You, or events beyond our reasonable control.
You are responsible for ensuring that the delivery address and contact information provided when placing an Order are accurate.
6. Returns, Exchanges and Refunds
Returns, exchanges and refunds are subject to our applicable Return and Refund Policy.
Goods must generally be returned in their original condition and packaging where required. Certain Goods may not be eligible for return due to their nature or for hygiene and safety reasons.
If You receive an incorrect, damaged or defective item, You should contact Us as soon as reasonably possible with details of the issue and supporting photographs where applicable.
We reserve the right to assess each return, exchange or refund request before approving it.
7. Use of the Website
You agree to use the Service only for lawful purposes.
You must not:
- Use the Service for fraudulent or unlawful activities;
- Attempt to gain unauthorised access to the website or its systems;
- Interfere with the operation or security of the Service;
- Copy, reproduce or misuse our website content without permission; or
- Use the Service in a manner that may damage the Company, its reputation, or other users.
8. Intellectual Property
All content available on the Service, including logos, trademarks, text, photographs, graphics, product descriptions, website design and other materials, is owned by or licensed to the Company unless otherwise stated.
You may not reproduce, distribute, modify, publish or commercially use our content without our prior written permission.
9. Product Use and Safety
You are responsible for using the Goods according to their intended purpose and any instructions, warnings or care information provided with the Goods.
For cookware, kitchen tools, appliances and other household products, You should follow the manufacturer’s instructions and recommended usage.
The Company is not responsible for damage or injury resulting from improper use, misuse, modification, neglect, or failure to follow applicable product instructions.
10. Third-Party Services
Our Service may contain links to or rely on third-party services, including payment providers, delivery companies or other external websites.
We are not responsible for the content, availability, policies or practices of third-party services. Your use of third-party services may be subject to their own terms and conditions.
11. Limitation of Liability
To the maximum extent permitted by applicable law, the Company shall not be liable for indirect, incidental, special or consequential losses arising from the use of the Service or the purchase or use of Goods.
Nothing in these Terms and Conditions is intended to exclude or limit any liability that cannot lawfully be excluded or limited under applicable law.
12. Force Majeure
We shall not be responsible for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including natural disasters, fire, flood, epidemic, government actions, strikes, transportation disruptions, technical failures or other unforeseen events.
13. Privacy
Your use of the Service is also subject to our Privacy Policy. By using the Service and placing an Order, You acknowledge that information may be collected and processed in accordance with our Privacy Policy.
14. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia.
Any dispute arising out of or relating to these Terms and Conditions, the Service, or any Order shall be subject to the jurisdiction of the courts of Malaysia.
15. Contact Us
If You have any questions regarding these Terms and Conditions, please contact us:
HARMONY CREATION STUDIO SDN BHD
32-1, Jalan Sejahtera Ria,
Taman Sejahtera Ria,
14000 Bukit Mertajam,
Pulau Pinang, Malaysia
Email: harmonycreationstudio@outlook.com
Phone: 011-1326 9274
Customer Service Hours:
9:00 AM – 6:00 PM, Monday – Friday